Privacy policy
This page explains what happens to the information you send us. It is written to be read, not to protect us from you.
What we collect
When you submit the enquiry form we receive the name, email address, company, country, product, quantity, optional WhatsApp number and message you type into it. We also record the page the form was submitted from and the campaign tags in the link you arrived on, so we know which channels produce enquiries.
We do not ask for payment details and we do not run advertising or analytics cookies on this site.
Why we collect it
Only to answer your enquiry: to confirm the specification, prepare a quotation and follow up on the order. We do not add you to a newsletter and we do not sell or rent contact data.
Who sees it
Enquiries are stored in our own database and are visible to the sales staff who answer them. If your enquiry concerns a specific product, the relevant details are shared with the supplier who produces that item so they can confirm availability and specification.
How long we keep it
Enquiries are kept while the commercial relationship is active, and for up to 24 months afterwards so that repeat orders can be traced. You can ask us to delete your enquiry data at any time.
Your choices
Write to sales@mountvex.com to ask what we hold about you, to correct it, or to have it deleted. We answer these requests within a reasonable period.
Cookies
This site sets no marketing or analytics cookies. The only cookie used is the session cookie that keeps the admin panel login working — it is not present for visitors browsing the public pages.